Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from this website (Site). All reference to, we, us or our means Inner Realms Pty Ltd t/a Mitchell Coombes ABN 53 632 113 841.

How We Collect Your Personal Information

Your personal data including Your e‑mail address and other personally identifiable data when visiting the Site will only be collected by Us if and when submitted by You. We will not sell or provide Your personal information to third parties. We may use Your personal data to communicate with You where You have provided us with this for specific purposes. You can ‘unsubscribe’ at any time to such notices. Details of how You do this are set out in each notice. We may automatically collect certain unidentifiable information about your device when you use the Site including information about your web browser, IP address, time zone and some of the cookies that are installed on your device. As you browse our Site, we collect information about the website pages or products that you view, what website or search terms you use and how you interact with the Site. This automatically collected information is referred to as Device Information.

We may from time to time collect Device Information using the following technologies:

Cookies: Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your e-mail address or other personally identifiable information. However, they do allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online Services with personal information, this information may be linked to the data stored in the cookie.

If you want to stop or restrict the placement of cookies or flush any cookies that may already be on your computer or device, you can do so by adjusting your web browser preferences. By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Site or some of its functionality may be affected. Cookies and similar items are not used by us to automatically retrieve personally identifiable information from your device without your knowledge.

Web Beacons: Web beacons (also known as clear.GIFs) are small pieces of code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Google Analytics: We may use Google Analytics to collect and process data. To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time.

We also collect your personal information when you make or attempt to make a purchase through this Site which we refer to as Purchaser Information. The Purchaser Information we collect includes: your name; billing address; shipping address; payment information including credit card numbers (these are not stored on our Site); your email and phone number; date of birth; preferences and opinions; how you use our Site; your geo-location; communications between you and us; additional information that you provide to us, directly or indirectly, through your use of this Site and/or any services offered on this Site (Services), associated applications, associated social media platforms and/or accounts from which you permit us to collect information; your opinions and feedback; and any other information provided by you to us.

All references to your personal information in these terms include both Device Information and Purchaser Information.

How We Use Your Personal Information

We collect and use personal information for purposes including:

to process any orders placed through this Site;
to provide our Services including without limitation any public comments on any blog on our Site
to contact and communicate with you;
for internal record keeping, administrative purposes, invoicing and billing purposes;
for analytics, market research and business development, including to operate and improve our Services and for website development;
for advertising and marketing, including to send you promotional information about our products and Services and information about third parties that we consider may be of interest to you;
to screen all orders for fraud or potential risk and optimise our Site (for example by assessing our marketing and advertising campaigns)
to run competitions, publish winners names, for sms text messaging, or offer additional benefits to you; and
to comply with our legal obligations and resolve any disputes that we may have.

How We Share Your Personal Information

We may share your personal information to:

third party service providers for the purpose of enabling them to provide their services, including (without limitation) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators. For example we use Shopify to power our online shop. You can read how Shopify uses your information here: Shopify Privacy Policy;
our employees, contractors or related entities;
our existing or potential agents or business partners;
sponsors or promoters of any competitions we may run;
credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to pay for goods or services provided by us to them;
courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; and
third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia.

We may request any third party that we share your personal information with to follow this Privacy Policy regarding handling your personal information.

If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.

Disclosure Overseas

By providing us with personal information, you consent to the disclosure of your information outside of Australia and acknowledge that we are not required to take reasonable steps to ensure that overseas recipients handle that personal information in compliance with Australian privacy law. You acknowledge that some overseas third parties may not be regulated by the Privacy Act and the Australian Privacy Principles in the Privacy Act and if the overseas third party engages in any act or practice that contravenes the Australian Privacy Principles, we will not be accountable under the Privacy Act and you will not be able to seek redress under the Privacy Act.

Sensitive Information

Sensitive information is a subset of personal information that is given a higher level of protection under the Australian Privacy Principles. Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation, sexual practices or sex life, criminal records, health information or biometric information.

In the provision of our Services, you may choose to disclose sensitive information about yourself to us. If we collect this sensitive information, your sensitive information will only be used and disclosed for purposes relating to the primary purpose for which the sensitive information was collected.

Sensitive information may also be used or disclosed if required or authorised by law.

Controlling Your Personal Information

Choice and Consent: Providing us with your personal information is optional. When you provide us with your personal information, you agree we will collect, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our Services.

Information from Third Parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such consent to provide the personal information to us.

Restrict and Unsubscribe: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details at the bottom of this Privacy Policy. You may also unsubscribe from our email database or opt-out of marketing communications by using the opt-out facilities provided in the communication.

Access: You may request details of personal information that we hold about you. An administrative fee may be payable for the provision of information.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the contact details listed below. We rely in part upon customers advising us when their personal information changes. We will respond to any request within a reasonable time. We will endeavour to promptly correct any information found to be inaccurate, misleading, incomplete or out of date.

Complaints: If you wish to make a complaint about how we have handled your personal information, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you in writing setting out the outcome of our investigation, what steps we propose to take to remedy the breach and any other action we will take to deal with your complaint. You also have the right to contact the relevant authority.

If you exercise any of these rights it will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

California Residents

Under California Law, California residents have the right to request in writing from businesses with whom they have an established business relationship:

a list of the categories of personally identifiable information, such as name, email address and mailing address and the type of services provided to the customer that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third parties’ direct marketing purposes; and
the names and addresses of all such third parties.

To request the above information, please contact us at the contact details listed below. If you do not want your personally identifying information shared with any third party who may use such information for direct marketing purposes, then you may opt out of such disclosures by sending an email to us at the contact details listed below.

European Residents

If you are a European resident, you have certain rights to access personal information we hold about you and to ask for this to be corrected, updated, deleted, object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) or marketing purposes, request the suspension of processing your personal information, request the transfer of your personal information to a third party, or withdraw consent at any time. To exercise this right simply email us at the address below. Please note that we only use your personal information to pursue legitimate business interests as set out above and your personal information may be transferred outside of Europe.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you are situated in the EU and have any complaints regarding our privacy practices as data controller, you have the right to make a complaint at any time to your local Supervisory Authority. We would, however, appreciate the chance to deal with your concerns before you approach your Supervisory Authority so please contact us in the first instance. Please see our contact details below.

Storage and Security

We are committed to ensuring that the information you provide is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

No information transmitted over the Internet can be guaranteed to be secure. We cannot guarantee the security of any information that you transmit to us, or receive from us. The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Links to Other Websites

Our Services may contain links to other websites of interest. We do not have any control over those websites. We are not responsible for or liable for the protection and privacy of any information which you provide whilst visiting such websites, and such websites are not governed by this Privacy Policy.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for your information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorised use or disclosure of your information, the purposes for which we process your information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances you can ask us to delete your data by contacting us using the contact information provided below. In some circumstances we may anonymise information about you (so that it can no longer be associated with you) for research or statistical purposes in which case we may use and retain this information indefinitely without further notice to you.

Data Relating to Minors

Our Site is designed for those 18 years of age and older. We do not knowingly collect information from anyone under the age of 13 (or such other age as may be restricted under local law). If we are made aware that we have received such information, or any information in violation of our policy, we will use reasonable efforts to locate and remove that information from our records.

Amendments

This Privacy Policy may be amended, including with changes, additions and deletions, from time to time in our sole discretion. Your continued use of our Services following any amendments indicates that you accept the amendments. You should check the Privacy Policy regularly, prior to providing personal information, to ensure you are aware of any changes, and only proceed to provide personal information if you accept the new Privacy Policy.

Contact Details

If you have any questions about this policy, please contact us at the address or email listed below.

Inner Realms Pty Ltd
PO Box 393
Charlestown NSW 2290
Australia

hello@mitchellcoombes.com

Last update: 22 September 2021